Manager
Dr. Fabio
Facincani

Nursing coordinator
Andrea Deorsi

For emergencies call the number

Visiting hours:

Emergency Room is always active 24/7.

118 is a public service free of charge and active 24/7 for health emergency.

Incident room provides appropriate response through the deployment of emergency vehicles (ambulance, medical vehicle, helicopter).

118 can be contacted for serious illnesses, road crashes involving injuries, serious injuries (domestic, work, sport accidents), emergency admission, every certain or presumed life-threatening situation. Calls can be made from mobile or landline and are free of charge. Very important is communicating the situation requesting 118 intervention with calm and precision.

Our mission

Emergency Room activity

Emergency Room has the task of receiving, stabilize, diagnose and treat people in critical condition or presenting clinical status characterized by emergency and urgency, deferrable and undeferrable. Every patient is diagnosed, treated and stabilized according to the levels of criticality (see Codes). For conditions where a resolution of diagnosis and first treatment can be expected within 24 hours, Short-Stay Observation is available.

Short-Stay Observation takes care of cases not requiring immediate inpatient admission but only short-term observation and/or further diagnostics, as determined by Emergency Room medics. Short-Stay Observation purpose is: assess and treat patients with minor conditions or symptoms, permitting discharge after resolution, with definite or highly probable diagnosis; appropriately evaluate patients with non-univocal conditions, to better define condition and decide the most appropriate destination; reduce the number of inpatient admissions in hospital wards, improving efficiency.

Code Pink Project

Emergency rooms adheres to Code Pink Project to safeguard women who were victims of violence. Protected programs are available.

How to reach ER

Transport in Hospital

118 incident room in Verona handles calls and ambulance and helicopter destination. Depending on the condition, patients aren’t carried to the nearest hospital but to the most appropriate structure with related specialties, such as Neurosurgery, Coronary and Neurologic Intensive Care, Pediatrics, etc. There are common and well-defined protocols: Stroke Protocol (for cute neurological conditions), Stemi Protocol (for acute coronary conditions). All affiliated and accredited emergency vehicles are equipped with state-of-art instrumentation and can provide safe intervention, transportation and assistance for critical patients. 118 incident room in Verona monitors Intensive Care, Stroke and Coronary Intensive Care beds availability in the region.

Hospital transfers are carried out in accordance with 118.

CUP - Unified Reservation Center

Need to book or cancel a visit? Here are the phone numbers:

Reservations 045 644 92 70

Cancellations 24/7
by calling or leaving a message
045 644 92 30

Opening hours From Monday to Friday
from 8:00 to 19:00
Saturday from 08:00 to 12:00

Have a smartphone? To book your visit by National Health Service it is possible to download the app on Google Play or App Store

How urgencies are classified

CODE RED Very serious patients or in life-threatening conditions, needing immediate access to cures.

CODE YELLOW Patients with important, but non-life-threatening conditions, to be treated as soon as possible.

CODE GREEN Patients with non-severe conditions and not at risk, to be treated after the resolution of most serious cases. Code Green cases can be subject to payment of a fee, with the exception of exempt patients.

CODE WHITE Patients requiring treatment which are not the Emergency Room competence, who will be visited after treatment of urgent cases. They are subject to payment of a fee in compliance with the provisions of regional regulations.

Doctor-patient relations

The nurse at the desk shall take over the patient from emergency personnel and perform triage and a global evaluation. With its many specialties and professional quality, our Hospital guarantees appropriate competence to take care of patients’ conditions.

To eliminate inconveniences for patients requiring specialized assistance, in our Emergency Room
an organizational system “Doctor to Patient” has been adopted. If necessary specialist doctors can provide consultancy directly in ER.

“as Dalai Lama says: There are only two days when you can sit back doing nothing: one is yesterday, the other is tomorrow. Today is the right day to love, believe, do and most of all live”

Fabio Facincani – Responsabile